Terms of Service

SHIPPING

 

Goods are shipped via USPS and tracking is sent when processed. All items aside from personalized items are shipped within 1-4 business days, unless otherwise stated. 

Items shipped within the US have a flat shipping rate of $6 and are shipped via USPS.*

Items shipped to Canada have a flat shipping rate of $12 and are shipped via USPS.*

Items shipped to all other countries have a flat shipping rate of $20 and are shipped via USPS.*

For multiple orders, we wait to ship until all items are in stock and ready to ship in one package.

 *excess fees apply with orders over $200

 

RETURNS

 

If you are unsatisfied with your purchase, please email customerservice@accessoryconcierge.com with your invoice number and/or your full name, reason for a refund, and we will return your email within 24 hours during business days.

The customer is responsible for all return shipping costs unless the item is damaged upon arrival.  Returns need to be properly packaged with the invoice included and/or your full name, and tracking must be provided. 

Once we receive the item,  your exchange or refund will be processed within approximately 5 days. We will only allow returns of any kind within 14 days of receipt. For damages, we will replace the item if in stock and if not you will be notified of wait time and can then choose to replace or be refunded.

For items in the SALE tab are FINAL SALE : returns will not be accepted. 

Please allow additional days for your credit card refund to be reflected in your account.

 

Success! Feel free to continue shopping or head to your cart .

c